Dialpad

Why Dialpad with Catch Advisors?

Dialpad differentiates itself with AI built into every conversation - real-time transcription, sentiment analysis, and automated coaching. For organizations that want communications intelligence out of the box, Dialpad delivers capabilities that other platforms treat as add-ons.

Our Dialpad Capabilities

AI-Powered Communications

Dialpad’s AI engine (Dialpad Ai) provides real-time transcription, action item detection, and conversation intelligence across every call and meeting.

• Dialpad Talk - Cloud business phone system with AI transcription and analytics
• Dialpad Meetings - AI-powered video conferencing with real-time notes
• Ai Recaps - Automated meeting summaries with action items and follow-ups
• Custom AI models - Train Dialpad’s AI on your industry terminology and workflows

Contact Center

Dialpad’s AI Contact Center brings intelligence to every customer interaction with real-time agent assist, automated QA, and predictive analytics.

• Ai Agent Assist - Real-time suggestions, knowledge base surfacing, and script guidance
• Automated QA - AI-scored calls and coaching recommendations
• Omnichannel routing - Voice, chat, and digital channels in a unified platform
• Analytics & reporting - Sentiment analysis, topic trends, and performance dashboards

Migration & Integration

We handle the full lifecycle from legacy system assessment through deployment and adoption.

• PBX migration - Structured migration from legacy phone systems
• CRM integration - Native integrations with Salesforce, HubSpot, and Zendesk
• Productivity tools - Google Workspace and Microsoft 365 integration
• API & custom workflows - Custom integrations for unique business requirements

Who This Is For

Organizations that want:

• AI-native communications with built-in intelligence
• Real-time transcription and conversation analytics
• Modern contact center with AI agent assist
• A communications platform that gets smarter over time