RingCentral

Why RingCentral with Catch Advisors?

RingCentral is a leader in cloud-based unified communications, offering a comprehensive platform that replaces legacy phone systems, video conferencing tools, and messaging apps with a single integrated solution. We help organizations plan, migrate, and optimize their RingCentral deployment for maximum adoption and ROI.

Our RingCentral Capabilities

Cloud Communications Migration

Moving from legacy PBX or on-premises phone systems to RingCentral requires careful planning to avoid disruption. We manage the full migration lifecycle.

• Assessment & discovery - Audit existing telephony environment, call flows, and requirements
• Number porting - Coordinated number porting strategy to minimize downtime
• Configuration design - Auto-attendants, call queues, IVR flows, and user provisioning
• Network readiness - QoS configuration, bandwidth assessment, and SD-WAN optimization for voice quality

Contact Center

RingCentral’s contact center solutions (RingCX) provide omnichannel customer engagement with AI-powered capabilities.

• Omnichannel design - Voice, chat, email, and social media routing
• IVR & call flow - Intelligent routing and self-service automation
• Workforce management - Scheduling, quality monitoring, and analytics
• CRM integration - Salesforce, HubSpot, and ServiceNow integrations

Microsoft Teams Integration

For organizations committed to Microsoft Teams, RingCentral provides enterprise-grade telephony that integrates directly into the Teams experience.

• Direct routing - RingCentral as the telephony backbone for Microsoft Teams
• Hybrid deployment - RingCentral for telephony, Teams for collaboration
• Migration planning - Phased approach for organizations moving from Skype for Business

Who This Is For

IT leaders looking to:

• Replace legacy PBX systems with cloud communications
• Consolidate multiple communication tools into one platform
• Deploy or upgrade contact center capabilities
• Integrate enterprise telephony with Microsoft Teams