ServiceNow

Why ServiceNow with Catch Advisors?

ServiceNow has become the platform of record for IT service management and is expanding rapidly into broader enterprise workflow automation. We help organizations implement ServiceNow in a way that drives adoption, improves service delivery, and creates a foundation for digital transformation.

Our ServiceNow Capabilities

IT Service Management (ITSM)

A well-implemented ITSM platform transforms how IT delivers services to the business. We design ServiceNow ITSM implementations that follow ITIL best practices while remaining practical and user-friendly.

• Incident & problem management - Streamlined workflows with automation and AI-assisted categorization
• Change management - Risk-based change processes that balance speed and control
• Service catalog - Self-service portal design that reduces ticket volume
• Knowledge management - Structured knowledge bases that deflect common requests

IT Operations Management (ITOM)

Visibility into your infrastructure is critical for proactive IT management. ServiceNow ITOM provides discovery, monitoring, and event management capabilities.

• Discovery & CMDB - Automated infrastructure discovery and configuration management database design
• Event management - Alert correlation and noise reduction from monitoring tools
• Cloud management - Multi-cloud visibility and governance through ServiceNow
• Service mapping - Business service dependency mapping for impact analysis

Platform Optimization

Many organizations have ServiceNow but aren’t getting full value from it. We assess, optimize, and extend existing implementations.

• Health check & assessment - Evaluate current implementation against best practices
• Upgrade planning - Version upgrade strategy and execution
• Integration design - Connect ServiceNow with monitoring, cloud, and business systems
• Adoption & training - Drive user adoption and reduce shadow IT workarounds

Who This Is For

IT leaders who need to:

• Implement or upgrade ServiceNow for IT service management
• Build a reliable CMDB and service mapping capability
• Improve IT operational visibility and automation
• Extend ServiceNow beyond IT into enterprise workflows