RingCentral vs 8x8: Enterprise UCaaS Head to Head
RingCentral and 8x8 are both established enterprise UCaaS platforms with strong contact center capabilities. RingCentral leads in market share and integration depth, while 8x8 differentiates with competitive international calling and a unified UCaaS plus contact center platform. Both are viable for large deployments, but they serve different priorities.
Feature Comparison
How RingCentral and 8x8 stack up across key capabilities.
Voice & Calling
Even match
RingCentral Enterprise cloud PBX with extensive call routing, auto-attendants, IVR, and multi-level call queues. 300+ integrations enhance calling workflows.
8x8 Cloud PBX with unlimited calling to 48 countries on higher tiers. Solid call management features with integrated analytics.
Contact Center
Even match RingCentral RingCX offers full omnichannel contact center with workforce management, quality analytics, and AI-powered routing. Available as a separate product.
8x8 8x8 Contact Center is natively integrated with UCaaS on a single platform. Omnichannel routing, speech analytics, and quality management included.
International Calling
8x8 leads RingCentral International calling available but typically billed per-minute or through calling plan add-ons. Global presence in 45+ countries.
8x8 Unlimited calling to 48 countries included on X4 and above plans. Strong value proposition for organizations with global calling needs.
Integrations
RingCentral leads RingCentral 300+ pre-built integrations, extensive API, and native Microsoft Teams telephony. Largest UCaaS integration ecosystem.
8x8 Solid integration library with major CRM, productivity, and ERP platforms. Fewer total integrations but covers most enterprise needs.
Unified Platform
8x8 leads RingCentral UCaaS and contact center are separate products that integrate together. Requires managing two platforms for combined deployments.
8x8 Single platform combines UCaaS and contact center natively. One admin console, one billing relationship, unified analytics.
Analytics & Reporting
Even match RingCentral Comprehensive analytics dashboards with customizable reports. RingSense AI adds conversation intelligence as an add-on.
8x8 Strong built-in analytics with speech analytics on higher tiers. Unified reporting across UCaaS and contact center.
Reliability & Uptime
Even match RingCentral 99.999% uptime SLA with globally distributed infrastructure. Industry-leading reliability track record.
8x8 99.999% uptime SLA with multi-region redundancy. Reliable platform with strong enterprise track record.
Pros & Cons
RingCentral
Strengths
- Largest UCaaS integration ecosystem
- Strongest market position and brand recognition
- Native Microsoft Teams telephony integration
- Mature, feature-rich platform
- Extensive partner and developer ecosystem
Limitations
- International calling can be expensive without add-ons
- UCaaS and contact center are separate products
- Can be more expensive for combined UC + CC deployments
- Complex licensing structure
Best For
Organizations that prioritize integration depth, ecosystem breadth, and need a well-established platform with the largest partner network. Best for companies already invested in the RingCentral ecosystem.
8x8
Strengths
- Unlimited calling to 48 countries on higher plans
- Unified UCaaS and contact center on one platform
- Competitive pricing for combined UC + CC
- Simple, transparent licensing
- Strong speech analytics capabilities
Limitations
- Smaller integration ecosystem
- Less market visibility than RingCentral
- Admin interface can feel dated in places
- Fewer AI-native features compared to newer platforms
Best For
Companies with significant international calling needs and those wanting a unified UCaaS plus contact center on a single platform. Particularly strong for global organizations seeking predictable communication costs.
Our Verdict
Choose RingCentral if integrations, ecosystem breadth, and market-leading reliability are your top priorities. Choose 8x8 if you need a combined UCaaS and contact center platform with strong international calling and competitive global pricing. Organizations with heavy international calling needs often find 8x8 more cost-effective, while those prioritizing third-party integrations lean toward RingCentral.
Frequently Asked Questions
Is RingCentral or 8x8 better for international businesses?
Which platform is better for contact center?
How do I decide between RingCentral and 8x8?
Does Catch Advisors have preferred pricing with either provider?
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