RingCentral vs Dialpad: Which Platform Fits Your Business?
RingCentral and Dialpad are both leading cloud communications platforms, but they take fundamentally different approaches. RingCentral is the established enterprise leader with the broadest integration ecosystem and most mature feature set. Dialpad is the AI-native challenger, building intelligence into every conversation from day one. The right choice depends on whether you prioritize ecosystem breadth or AI-first innovation.
Feature Comparison
How RingCentral and Dialpad stack up across key capabilities.
Voice & Calling
RingCentral leads
RingCentral Enterprise-grade cloud PBX with auto-attendants, call queues, IVR, and advanced call routing. Supports up to 1,000 shared lines.
Dialpad AI-native cloud phone with real-time transcription on every call. Built-in call coaching and sentiment analysis. Clean, modern interface.
AI Capabilities
Dialpad leads RingCentral RingSense AI add-on provides conversation intelligence, transcription, and call summaries. AI features are improving but added as separate layers.
Dialpad AI is built into the core platform. Real-time transcription, automated summaries, sentiment analysis, and custom AI vocabulary all included natively.
Video Conferencing
Even match RingCentral RingCentral Video supports up to 200 participants (500 with add-on). AI meeting summaries, transcription, and whiteboard included.
Dialpad Dialpad Meetings with AI-powered transcription, real-time notes, and action item detection. Up to 150 participants on standard plans.
Contact Center
RingCentral leads RingCentral RingCX provides full omnichannel contact center with AI routing, workforce management, and quality analytics. Mature, feature-rich platform.
Dialpad AI Contact Center with real-time agent assist, automated QA scoring, and coaching recommendations. Strong AI but fewer traditional CC features.
Integrations
RingCentral leads RingCentral 300+ pre-built integrations including Salesforce, HubSpot, Microsoft Teams, Google Workspace, and extensive API access.
Dialpad Strong core integrations with Salesforce, HubSpot, Google Workspace, and Microsoft 365. Growing marketplace but smaller than RingCentral's.
Ease of Use
Dialpad leads RingCentral Full-featured admin console with extensive configuration options. Powerful but can feel complex for smaller deployments.
Dialpad Clean, intuitive interface designed for quick deployment. AI features work automatically without configuration. Faster time to value.
Scalability
RingCentral leads RingCentral Proven at enterprise scale with global presence in 45+ countries. Supports massive deployments with dedicated infrastructure.
Dialpad Strong mid-market scalability. Growing enterprise presence but less proven for 10,000+ seat deployments.
Pros & Cons
RingCentral
Strengths
- Largest UCaaS integration ecosystem (300+ apps)
- Proven enterprise scalability for global deployments
- Mature contact center platform (RingCX)
- Microsoft Teams native integration
- 99.999% uptime SLA
Limitations
- AI features require separate RingSense add-on
- Admin interface can be complex for small teams
- Higher price point at enterprise tiers
- Feature bloat for organizations that need simplicity
Best For
Enterprises with 500+ users needing maximum integration flexibility, global telephony, and a mature contact center. Best for organizations in regulated industries requiring proven reliability and compliance features.
Dialpad
Strengths
- AI built into every conversation natively
- Real-time transcription and coaching on all plans
- Clean, modern user experience
- Faster deployment and time to value
- Competitive pricing for AI-rich features
Limitations
- Smaller integration ecosystem than RingCentral
- Less proven for very large enterprise deployments
- Contact center capabilities less mature
- Fewer advanced call routing options
Best For
Mid-market companies (50 to 500 users) that want AI-powered intelligence built into every conversation. Ideal for sales teams, customer success organizations, and companies where conversation analytics drive business outcomes.
Our Verdict
Choose RingCentral if you need enterprise-grade reliability, extensive integrations (300+), and a proven platform for large-scale deployments. Choose Dialpad if AI-powered intelligence, real-time transcription, and conversation analytics are central to your communication strategy. For mid-market companies wanting strong AI features without sacrificing core UCaaS capabilities, Dialpad delivers exceptional value. For enterprises needing maximum integration flexibility and global reach, RingCentral is the safer bet.
Frequently Asked Questions
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